Comparison

CarePilot vs. Freed, side by side.

A comparison for athenahealth practices, with the honest version of both sides. Freed is a genuinely good ambient scribe. This page says exactly where, and where the job runs deeper.

The honest verdict

Freed is the better choice for a solo clinician or a small 2 to 10 provider practice that wants an affordable, self-serve ambient scribe live in minutes with no IT project. CarePilot is the athenahealth clinical-action platform that finishes the work after the note: it writes notes, ICD-10 and E&M codes, and orders into athenaOne's own discrete fields, triages the inbox, and runs an in-visit copilot, one system, published packaging, a 30-day trial, and a 5.0 rating from 45+ verified athena reviews.

At a glance.

Dimension

 CarePilot

Freed

Built for

Ambulatory practices on athenahealth. An athena-first product, end to end.

Solo clinicians and small practices on any browser-based EHR. EHR-agnostic by design, layered on top via a Chrome extension.

athenaOne integration

Native API read and write to the chart's discrete fields, including the problem list, orders queue, and charges on the encounter.

A Chrome extension maps note sections into Athena fields (HPI, ROS, Physical Exam, A&P). Per Freed's docs, it will not create new diagnoses in Athena.

Where the note lands

Discrete SOAP fields (HPI, ROS, exam, assessment, plan) in your own templates and macros.

Pushed into Athena's HPI, ROS, Physical Exam, and Assessment & Plan fields. EHR push is on the Premier tier; other tiers copy and paste.

Coding support

Coder attaches ICD-10 specificity and the E&M level in-visit, while the assessment is still on screen.

Automatic ICD-10 on Premier and Group; CPT and E/M via the Coding Assistant. Freed states the codes are informational and not submitted to payers.

Orders & prescriptions

Script drafts the orders and prescriptions the conversation produced into athenaOne's queues. The clinician signs.

No order entry or e-prescribing. Freed generates patient instructions, referral letters, and visit summaries instead.

Inbox & patient messages

Inbox triages results, refills, and messages for providers and staff, as a dedicated per-seat product.

No inbox or result-and-refill triage product. Freed drafts patient instructions and letters after the visit.

Pricing transparency

Packaging published for notes, coding, orders, and the inbox as one platform. Per provider, per seat, with no implementation or per-note fees.

Published and self-serve: Starter $39/mo (40 notes), Core $79/mo, Premier $119/mo ($104 annual). EHR push and coding unlock at Premier.

Free trial

30 days, free, the full platform. Billing starts when you decide to roll out.

7 days, free, no credit card required.

Implementation

One to two business days from yes to live. Providers chart on day one, with no IT project.

Minutes. Install the Chrome extension and start; no IT involvement required.

Specialty coverage

Tuned for athenahealth ambulatory specialties, including primary care, family medicine, pediatrics, psychiatry, and urgent care.

Advertises 60+ specialties and a base of 25,000+ clinicians across small practices.

athenahealth Marketplace

Rated 5.0 with 45+ verified five-star reviews from athena practices.

Available to Athena practices as a browser-based scribe layered on top of the EHR.

Security posture

SOC 2 Type II audited, HIPAA compliant, with BAAs across every customer, subprocessor, and model provider.

SOC 2 Type II certified and HIPAA compliant, with a BAA and an option to auto-delete recordings.

Freed details from getfreed.ai pricing and Freed Help Center (EHR push for Athenahealth, ICD-10 Codes in Freed), reviewed June 2026. Vendor capabilities change; verify current specifics before purchase.

Where Freed is strong.

Credit where due

The most affordable way in

Freed publishes self-serve pricing from $39/mo, with a 7-day free trial and no credit card. For a solo clinician who just wants notes off their plate tonight, that low, transparent barrier is real and worth crediting.

Fast, no-IT, EHR-agnostic setup

Freed installs as a Chrome extension and runs on top of any browser-based EHR in minutes. If you switch EHRs or work across systems, that portability is a genuine advantage a native build can't match.

A proven ambient scribe

Freed is Sequoia-backed, used by 25,000+ clinicians, covers 60+ specialties, and is SOC 2 Type II certified. On note capture and clinician adoption, it has earned its reputation.

Where CarePilot pulls away.

For athenahealth practices

Discrete write-back, not a pushed note

Freed's EHR push maps note sections into Athena's HPI, ROS, exam, and A&P fields, and by its own docs will not create new diagnoses. CarePilot writes notes, codes, and orders into athenaOne's own discrete fields, the problem list, orders queue, and charges, as a native build.

From note to coded, ordered, and cleared

Freed ends at the note plus suggested codes and letters. CarePilot runs the loop where the note is step one: ICD-10 and E&M coding attached in-visit, orders and prescriptions drafted into athenaOne's queues, and the inbox triaged, each ending at the clinician's sign-off.

Orders and inbox Freed doesn't have

Freed has no order entry, no e-prescribing, and no result-and-refill inbox product. For an athena practice, those are the tasks that eat the most time after the visit, and they are where CarePilot does the work a scribe alone can't.

Proof from athena practices

CarePilot holds 45+ five-star athenahealth Marketplace reviews from ambulatory practices, including a reviewer who tested Freed among several scribes and chose CarePilot for the depth of its Athena integration. Ask for proof from clinics shaped like yours.

The short version.

Freed sells simplicity. A clean ambient scribe a solo clinician can buy in a browser, run in minutes, and afford from $39 a month. If notes are the whole problem you want solved, that is a fair, honest tool, and this page won't pretend otherwise.

CarePilot sells depth, and depth is the category's next move. The note is step one of a loop that also places the codes, drafts the orders, and works the inbox, all inside athenaOne's own fields and all ending at the clinician's signature. A pushed note is a draft; the action is the work. If your practice isn't on athenahealth, CarePilot isn't your product.

For the practice that is on athenaOne, run the 30-day trial next to Freed and anything else you're evaluating. The chart will tell you.

From a provider who ran both.

Verified Marketplace review · verbatim

★★★★★

As did many of the other reviewers, I tried quite a few other AI scribes - Suki, Sunoh, Freed, Heidi, Nabla among them. I found that CarePilot offered the absolute best combination of Athena integration with relevant, professional-sounding output, customizability, and ease of use of all. Plus, their customer support and technical support is outstanding. Some of the scribes (Suki, Nabla) offered comparable speech recognition and output, some were customizable, some were deeply integrated, most offered 24/7/365 support (Sunoh didn't) but only CarePilot was successful in offering everything in one package. Very happy with the product.

✓ VerifiedProvider · practice size 2 · Nov 2025

★★★★★

I recently implemented CarePilot at my four provider primary care office and what a difference it has made! My time spent on documentation has been reduced by 75% and my note quality has increase significantly as CarePilot picks up additional details that I may not take the time to document on my own due to time constraints. The interface is very easy to use and setup took me about 20 minutes before I was able to start using it. Literally I set it up over lunch one day! Forget a 2-3 week prolonged, agonizing implementation process like I have experienced with other 3rd party vendors. Carepilot's customer service has been stellar. Their team responds quickly (within 2-3 minutes typically) when any issues are raised.

✓ VerifiedProvider · practice size 7 · Feb 2025

FAQ

The switch questions.

Is CarePilot better than Freed?

For athenahealth practices, CarePilot does more than Freed: it writes notes, codes, and orders into athenaOne's discrete fields and triages the inbox, while Freed is an ambient scribe that pushes a note plus suggested codes. For a solo clinician who only needs notes, Freed can be the better fit.

What is the difference between CarePilot and Freed?

Freed is an EHR-agnostic ambient scribe that runs as a Chrome extension and pushes notes into the chart. CarePilot is an athenahealth-native clinical-action platform that writes notes, ICD-10 and E&M codes, and orders into athenaOne's own fields and adds inbox triage and an in-visit copilot.

Is CarePilot cheaper than Freed?

Freed publishes scribe pricing from $39 to $119 per month, with EHR push and coding on its $119 Premier tier. CarePilot publishes packaging covering notes, coding, orders, and the inbox as one platform, so it is priced for a broader scope than a standalone scribe rather than a like-for-like note tool.

Can CarePilot replace Freed?

Yes, for athenahealth practices. CarePilot captures the ambient note Freed produces and then completes the coding, orders, and inbox work that Freed does not, all inside athenaOne. Practices not on athenahealth should keep Freed, since CarePilot is built only for athenaOne.

Who should use Freed instead of CarePilot?

Solo clinicians and small 2 to 10 provider practices that want an affordable, self-serve ambient scribe live in minutes, especially those not on athenahealth or who work across multiple browser-based EHRs, are a better fit for Freed. CarePilot is built specifically for athenaOne practices that want the full clinical-action workflow.

Does Freed write notes back into athenahealth?

Freed's EHR push uses a Chrome extension to map note sections into Athena's HPI, ROS, Physical Exam, and Assessment & Plan fields on the Premier tier. Per Freed's documentation it will not create new diagnoses in Athena. CarePilot instead writes to athenaOne's discrete fields, including the problem list, orders queue, and charges.

Does Freed do coding and order entry?

Freed auto-generates ICD-10 codes on its Premier and Group tiers and adds CPT and E/M via its Coding Assistant, but states the codes are informational and not submitted. Freed has no order entry or e-prescribing. CarePilot attaches coding in-visit and drafts orders and prescriptions into athenaOne's queues for clinician sign-off.

The next move

Run the trial next to it.

30 days free, live on athenaOne. Put CarePilot next to Freed. The chart decides.

Book a demo See pricing