The challenge
TrustCare Health runs urgent care and family medicine across Mississippi, the kind of group where the schedule is a forecast, not a plan. Walk-ins stack against follow-ups, acuity swings visit to visit, and the documentation burden lands hardest on the clinicians least able to defer it: the provider seeing the next walk-in now.
In that environment, charting debt compounds daily. A note deferred at 10 a.m. is competing with eleven more by close. The group needed documentation that finished when the visit finished, without adding a parallel system to an already-full day.
The pilot
TrustCare started the way most careful groups do: small, in September 2025, with ambient documentation. CarePilot Scribe wrote the note during the visit, into the athenaOne fields the team already used. No parallel database, no separate login, nothing for an urgent-care provider to learn between patients.
The pilot’s job was to prove one thing: that the note could close in the room, in a clinic where the room never stops moving.
The rollout
What happened next is the part we can show receipts for:
- September 2025: first providers live on Scribe.
- December 2025: the group’s largest expansion. Coder and Script join Scribe, putting coding and order drafting in the same visit-time loop.
- January 2026: another wave of providers added.
- February 2026: the group-wide agreement, covering a rollout of up to 75 users.
- April 2026: additional seats added on top.
Five expansions in seven months, each one a decision TrustCare made after watching the last one work.
The results
We could write adjectives here. The arc above is better evidence: no group expands five times in seven months for a tool that isn’t carrying its weight. Documentation, coding, and orders now run in the visit across TrustCare’s clinics, on athenaOne, signed by the clinician, finished when the day is.
The pilot proved the room. The group followed. The receipts are the story.